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FREQUENTLY ASKED QUESTIONS

We are ready to serve you!
To get in touch, fill in the form or call: 0800 724 6522.

DOES BIOLAB HAVE A CONSUMER BENEFIT PROGRAM?

Biolab has the Health in Evolution Program. To register, you need to call 0800 770 9096, Monday to Friday, from 8am to 8pm, or visit the following website website www.saudeemevolucao.com.br to check out the participating medicines and the regulations.

IS IT POSSIBLE TO REQUEST A DONATION OR FREE SAMPLES OF THE PRODUCT I USE?

Free samples are delivered by our representatives exclusively to visiting doctors. Biolab does not donate products to end consumers.

I WANT TO WORK AT BIOLAB. HOW DO I DO IT?

Check out all our vacancies at trabalharheconosco.vagas.com.br/biolab. Good luck!

WHAT ARE THE SAC'S OPENING HOURS?

Our Customer Service is available on 0800 724 6522 and at e-mail faleconosco@biolabfarma.com.br.

Check out our timetables:

  • Monday to Thursday, from 8 a.m. to 5 p.m.
  • Fridays from 8 a.m. to 1 p.m. 
WHAT SHOULD I DO IF I FEEL UNWELL WHEN USING A BIOLAB PRODUCT?

Contact your doctor or health service nearest you and take the package or package leaflet with you. You can also contact Biolab's Customer Service at formCall 0800 724 6522 or e-mail faleconosco@biolabfarma.com.br.

 

WHAT DO I DO IF I NOTICE A CHANGE IN THE PRODUCT?

If you notice any changes to one of our products, please contact our Customer Service department on 0800 724 6522, fill in the form below and send it to us. service form or send a e-mail to faleconosco@biolabfarma.com.br.

WHERE CAN I FIND BIOLAB PRODUCTS?

You can find our products at website www.biolabemcasa.com.br and in the pharmacies and drugstores closest to you. Biolab does not sell products or medicines directly to the end consumer, only through distributors or approved pharmacies.

WHO IS BIOLAB STUDIO FOR AND HOW TO REGISTER?

The Biolab Studio portal is aimed at doctors and pharmacists looking to keep up to date with the latest news in the sector. To register, go to www.biolabstudio.com.brClick on "Create your account" and fill in the form with your personal details and class council number. You will receive a registration confirmation e-mail as soon as you have finished filling in the form and clicked on "Send". Don't forget to check that e-mail confirmation message landed in your spam or junk mail.

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